Yet another patch, yet another hatless week for my two characters Tails (Twi’lek) and Livix (Sith Pureblood). This is my first rant to BioWare, I’ve been playing nonstop since the game came out and I am not in any way “going back to WoW” or any other MMO. I want to play a Star Wars MMO, period.
I look like a red bowling ball... With red striped tentacles...
I have reported this bug several times in conjunction with reporting important bugs, you know when the CSR asks if “is there anything else I can help you with today?”. So I went to the forum to check out the latest patch notes for today’s patch (Tuesday May 08, 2012) and there were no updates on any hat related issues, so I went to the forums to check out the “Known Issues thread” because clearly BioWare and their people must know about this issue, I was surprised to find that it wasn’t even listed. I searched the forums page after page until I found a fellow customer who took the time to post on the forums about the issue.
Berserkmode Wrote:
It’s been a month or more now I think, and my Sith Pureblood’s mouth-breathing helms, as well as a lot of other helms, don’t show up at all on my character. A couple of other helms are glitched to where the top, sides, and bottom of my head clip through.
This is REALLY getting annoying. I’m playing my storyline, and I either sound like a robot with no helm showing, or I look ridiculous with my bald head sticking through my masks. Can we PLEASE look into this soon like the JK issue was? TY
This is where it gets interesting, a customer service “droid” replied to the thread and wrote the following:
Conveeyor Wrote:
Hello Berserkmode,
we are sorry to inform you that the rebreather and some similar looking helmets for the Sith Pureblood not showing up is working as intended. We know that it is a disturbing factor for some of our customers and would like to point you to the Suggestion Box. There all concerns and ideas will be collected and forwarded to the development team.
Thank you for your understanding.
Now, when people usually point people to a suggestion box, it’s said in a way of “sure go ahead and report it if you’d like, we empty that suggestion box every 4 years… and it usually goes straight into the trash” but let’s look past that and forget that was ever written and focus on the main area of interest, “Working as Intended”.
Working as Intended
No breathing mask for a Sith Pureblood is no laughing matter.
What the Customer Service Representative wrote were famous words that in this case don’t make any sense at all. “Working as intended”, how can a helmet / hood / mask that you equip and choose to show, that was already showing before 1.2, but now no longer shows up (although the crackly radio-voice is still around when you’re in a cutscene), be working as intended?
Digging through the responses of other players I find one player that goes “You know how hard it is to make a game…”, Maybe for you, but you didn’t code this game’s engine with a full team of people knowing what they were doing, they have a full team of game designers paid to do their jobs at their disposal, shut up. It’s an easy fix for them just to give us back our hoods and hats without the need of any creative solution solving for the “clipping issues” or whatever else they deem to be wrong.
Clipping Issue
Without any logical response from BioWare, people are quick to blame clipping to be the reason the helmets, hoods and masks were permanently taken off these species’ heads, permanently. Well, if you have clipping with your character’s face, and you’re so bothered about it, why don’t you just hide your helmet? My Pureblood’s face clipped into the rebreather mask a little bit, I did not care at all, I still liked it! Heck I’ve played my Twi’lek from 1-50 with hats that had clipping issues with the head-tails or “Lekku” clipping completely through the helmet or hat, that’s fine! I really didn’t mind a single bit! I still showed my headgear with pride, now my poor twi’lek has nothing to show and he just looks like a sad bunny with giant ears.
Legacy System?
How can I enjoy and take part of the legacy system when my future Sith Pureblood and Twi’lek alts won’t be able to wear any hats? Where’s the fun in that? Leave it be, let the hat clip for now, let players have their individual opinions if they want to show it or not! Once you come up with a creative solution to the problem, apply it then. And give my Twi’lek jedi her hood!
DEY TERK MER HERT!
